Effective: October 18, 2026
WHO WE ARE
StudentX Digital operates the StudentX Digital website. For privacy queries or data requests, contact isnotstudentx@gmail.com or use the account's Profile & security section.
INFORMATION WE PROCESS
When you register or place an order, we may process your name, email, phone number, login identifiers, chosen plans, order references, transaction details, submitted payment evidence, support tickets, subscription records, warranty dates and consent preferences. We may record minimal operational security events to prevent fraud and abuse. Do not submit unrelated sensitive documents, private passwords, banking PINs or OTPs.
PURPOSES AND ACCESS
We use these records to authenticate customers, respond to questions, verify genuine payments, fulfill lawful purchases, handle refunds or warranty requests, maintain accurate purchase records and safeguard the service. Support staff see only the records necessary for their authorized duties. Customers can view and manage only their own account information. The site uses necessary authentication/session cookies; any optional marketing communication requires applicable consent.
HOSTING AND PROCESSORS
The website uses Netlify for hosting and Supabase for account authentication and database services. Payment transfers are processed outside the website by the customer's chosen bank or wallet; the website stores the submitted reference or proof for manual review and does not itself hold bank passwords or card authentication secrets. Provider services may process data in countries outside Pakistan under their own data policies.
RETENTION
Transaction and order records may be retained for operational, fraud prevention, support and legal/accounting reasons. The configured payment-evidence retention setting is currently 90 days, subject to technical job execution and any necessary legal hold; no exact deletion deadline is promised unless verified. Other retention may differ by record type and legal obligation. Do not upload unnecessary sensitive details in support tickets.
SECURITY
We use application authentication, role checks and access restrictions to protect customer records. No online service is risk-free. Report suspected compromise promptly and change affected credentials directly with the relevant account provider. Never give your primary email password, recovery code or banking credentials to support.
YOUR CHOICES
You may request access to, correction of or deletion of eligible personal information through Profile & security or by contacting the email above. Some financial or security records may need to be retained to comply with applicable obligations. Account deletion cannot erase documents held by independent payment providers.
POLICY CHANGES
Material changes to the privacy policy will be posted here with a revised date. Contact us through the verified website channels with privacy questions.